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Conflict Management and Negotiation

Go through the case and list every mistake made by Smithville Industrial Chemical and/or the Department of Natural Resources before, during, and after the situation/conflict. Identify and explain these mistakes within your paper.

o Develop three possible remedies that Smithville Industrial Chemical and/or the Department of Natural Resources could have implemented. Each remedy should address one of the mistakes you identified. Your remedies should be a potential action that Smithville Industrial Chemical and/or the Department of Natural Resources could have engaged in order to reduce the probability of this conflict getting so out-of-hand. Explain why the remedies you developed would have assisted Smithville Industrial Chemical and/or the Department of Natural Resources in this conflict.

Note: While this case is presented in Chapter 10, you are expected to apply knowledge from all chapters within this section as well as the additional readings.

If you are having trouble completing this assignment, some key elements to remember are that:

The news reports, “No one knows when this situation will end.”
Mr. Jones does not know that there is a problem and is surprised by the interview.
The focus was on building a case, rather than resolving an issue.
Smithville and/or the Department of Natural Resources not contact the actual polluters to resolve the issue.
Relate these key elements back to the learning objectives. The learning objectives for these chapters are listed on the first page of the chapter. How might the information you learned that pertains to the learning objectives have helped Smithville? Thinking about this should help you in developing your remedies.

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