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Help Desk – Trends and Challenges in Remote Support

(What the project aims to achieve, what hypothesis or hypotheses it is testing, what its objectives are, and an explanation of why the requirements cannot be met by using an existing solution, if any is found.
Check your Aims and Objectives, do they address the following?
Do you have a problem or research question of general interest to scholars and other organisations that is discussed in the academic literature?
Are the overall aim and objectives of the project clearly stated and defined?
Do you have a hypothesis which predicts some solution to your problem or an answer to your research question?
Do you have some recognised research methods which will guide the production of an IT artefact?
Do you know what kind of IT artefact you want to produce which will help test your hypothesis?
Is the topic researchable and the scope of the research appropriate for the programme?
Does the problem have the potential to make an important or significant contribution to the body of knowledge?)

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