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“Leadership at the Hamilton: Impasse Between the General Manager and Director of Sales”

Case Study: “Leadership at the Hamilton: Impasse Between the General Manager and Director of Sales”

1. What are some recommendations Susan can make for decreasing the hotel’s marketing expenses?

2. What are some recommendations Susan can make to Thad to help him evaluate his staff’s sales skills?

3. What are some recommendations Susan can make to Thad to help him give his staff more direction to ensure that their efforts are focused and targeted?

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