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Training on customer service skills

You are a training designer for a consulting firm.

Your supervisor has allowed you to pick your next assignment.

There are two options available:
• Training on how to troubleshoot a new computer circuit board for 50 electrical engineers, between the ages of 35-55.
• Training on customer service skills for 15 newly hired call center representatives, between the ages of 19-30.
Choose ONE of the options and discuss what considerations are important in how you design the training.

What approach will you suggest to address the who/what/when/where/how of training design?

customer service software